The Bank of Ireland Group is a diversified Financial Services Group. Bank of Ireland, now a subsidiary of Bank of Ireland Group plc, was established in 1783 by Royal Charter. A traditional, relationship-driven retail and commercial bank with a conservative business philosophy, we have a clear and compelling strategy to:

Key strategic objectives

  • Transform the Bank – improving our culture, systems and business model
  • Serve customers brilliantly – by being the #1 for service
  • Grow sustainable profits – through growing our revenue and optimising our cost base

Our Purpose

Enabling our customers, colleagues and communities to thrive

Four key values

1. Customer focused

We are all responsible to and for our customers; routinely bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers.

2. One Group, one team

We have trusted relationships within and across teams, divisions and units; welcome diversity, and treat each other with respect. We embrace teamwork and share honest feedback with a commitment to open listening, active collaboration and people development.

3. Accountable

We expect personal ownership and honour our obligations to each other to be excellent in all that we do. We understand our goals, and our role in delivering and achieving the Group’s shared ambitions. We act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group’s success.

4. Agile

We demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions, executing at pace.

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